Player support

How can we help?

Find help with a JPAM Studio game or app, report a problem, or share an idea with the studio.

Choose a game

Each game has its own help page and FAQs.

Bill's SudokuHelp and FAQs Kingside Chess ClubHelp and FAQs Lily's MinesweeperHelp and FAQs Jade Haven MahjongHelp and FAQs Wella's Garden QuestHelp and FAQs Night MileHelp and FAQs Break RoyaleHelp and FAQs Rydasta: Moto RacingHelp and FAQs Solitaire: Lost AtlasHelp and FAQs VovosHelp and FAQs

Choose an app

Help for our apps, including the games you can install.

Simoy MarineHelp and FAQs SolsticeHelp and FAQs DraftProHelp and FAQs Bill's SudokuHelp and FAQs Kingside Chess ClubHelp and FAQs Night MileHelp and FAQs

Before contacting support

A few details will help us understand the problem:

  • The name of the game or app
  • Your device and operating system
  • The browser you were using, if applicable
  • What happened
  • What you expected to happen
  • The steps that caused the problem
  • A screenshot, if available

Report a problem

Found something that isn’t working correctly? Tell us what happened and include as much detail as you can.

Report a problem

Suggest a feature

Have an idea that could improve a game or app? We’d be glad to hear it.

Share an idea

Privacy questions

Learn how JPAM Studio handles data and protects your privacy.

Read the privacy policy

Business and partnerships

Collaborations, press, or business enquiries? We’d like to hear from you.

Contact the studio
FAQ

Frequently asked questions

Where do I get help with a specific game or app?

Each game has its own help page: Bill's Sudoku, Kingside Chess Club, Lily's Minesweeper, Jade Haven Mahjong, Wella's Garden Quest, Night Mile, Break Royale, Rydasta: Moto Racing, Solitaire: Lost Atlas, and Vovos. Our apps have their own help pages too: Simoy Marine, Solstice, and DraftPro. You can also email us any time.

Are the games free?

All our games can be played free in your browser, with no time limit: Bill's Sudoku (Easy and Medium), Kingside Chess Club (online play, the Daily Puzzle, lessons, Watch, and the Beginner bots), Lily's Minesweeper, Jade Haven Mahjong, Wella's Garden Quest, Night Mile, Break Royale, Rydasta: Moto Racing, Solitaire: Lost Atlas, and Vovos (the whole game, always free). The apps are free for 30 days with everything open; after that, the free parts stay free and a single one-time purchase unlocks the rest for good (in Kingside: all 20 bots and the Kingside Engine, every puzzle mode, Game Review, Pass & Play, and saved games): no subscription and no ads. Payments are handled by the App Store or Google Play.

Which devices are supported?

Bill's Sudoku is on the App Store for iPhone, iPad, and Mac, with Android coming soon. Kingside Chess Club, Lily's Minesweeper, Jade Haven Mahjong, Wella's Garden Quest, Night Mile, Break Royale, Rydasta: Moto Racing, Solitaire: Lost Atlas, and Vovos play in any modern browser and can be installed from it on iPhone, iPad, Mac, and Android; Kingside's store versions are on the way.

How do I restore a purchase or get a refund?

Use Restore purchase inside the game while signed in to the same Apple Account or Google account. Refunds are handled by Apple at reportaproblem.apple.com, or by Google through Google Play.

My progress disappeared. What happened?

Games save progress on your device. Clearing your browser data, using a private window, or deleting the app can reset it. For Kingside Chess Club online play, your player profile is kept on the device where you made it, so clearing that browser's data means making a new profile.

How do I remove my name from the Minesweeper leaderboard?

Email [email protected] with your player name and country and we'll remove it within 30 days. You can also play as a guest, which keeps everything on your device.

How do I delete my Kingside online account?

In Kingside, open Settings and tap Delete online account under your name (it is also on your own profile under Play → Online). This works in the app and on the web. You can also email [email protected] with your username and we'll remove it within 30 days.

Who are the online opponents in Kingside Chess Club?

Real players first. When nobody is waiting for your time control, you'll be matched with one of Kingside's own computer players. They're always marked Computer next to their name: on the board, in results, on their profile, and on the leaderboard. Games against them are rated like any other game. Everyone without the Computer label is a real person.

Can I suggest a new game or feature?

Absolutely, we'd love that. Send your ideas to [email protected].

Still need help?

Send us a message and tell us which game or app you’re using. We read every message.

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