DraftSupport
Email [email protected]. Please include your device, the app version (shown in the store) and, if possible, a backup file of the job (Jobs → Download backup).
Common questions
Does the app work without internet?
Yes. Everything is calculated and stored on the device.
How do I move my vessels and jobs to another device?
On the old device open Jobs → Download backup and save the file. On the new device open Jobs → Restore backup and choose that file.
How do I enter my ship's hydrostatic table?
Open Vessels, choose the vessel and paste the table from Excel or CSV in the order draft, displacement, TPC, LCF, MTC. Tank sounding tables are pasted on the Ballast tab.
How do I print the survey report or save it as PDF?
Open Report and tap Print. In the print screen choose a printer, or choose Save as PDF (Android) or the share button and Save to Files (iPhone and iPad).
Are the strength figures approved for class?
No. Shear force and bending moment are planning estimates. Always confirm with the ship's approved loading computer.
How do I get a refund?
Purchases are handled by the store. On the App Store use reportaproblem.apple.com; on Google Play see the order in your Google account or contact Google Play support.